Making sure that the Outcomes Star works for you
How well the Star is implemented can have a big impact on how effective the Star can be for clients, workers, managers, funding bodies and others.
For a simple introduction to the Star and how to use it well, see Triangle’s videos filmed with Housing & Care 21 in Oldham – setting out top tips when using the Star with service users.
Used well, the Star can deliver a number of vital benefits:
- More engaged service users who are empowered to reflect on their own journeys and goals for the future
- Better, more outcomes-focused keywork delivered through a consistent framework across frontline teams
- Better communication between keyworkers, teams and other agencies about service users and their lives
- Meaningful and interesting outcomes information for management and external reporting
More information on the benefits of the Outcomes Star can be found in the About the Star section.
In order to realise these benefits, it is important that the introduction of the Star into a service is managed and thought-through as a change process in its own right. The unique nature of the Star means that unlike a typical outcomes measure, using the Star often has far-reaching implications within a service or organisation – triggering changes to the way you support service users, handle paperwork, record service user data and supervise staff.
Managing these changes through an implementation plan is often the key to success with the Star.